Account and team
Your profile, your team, defaults and exports.
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Your profile
Under your name at the top right (with Help and the terms), or on Account: your name, job title, picture, phone and address, and the theme: Light, Dark or Same as this device. The theme changes as you pick it and follows you to any device you sign in on.
Team and firm
A firm admin invites the team, sets each person's role, and keeps the firm's details and logo (the logo goes on the report's front page). Email notices sets which emails you get. Security shows where you're signed in and signs other browsers out.
Your plan and credits
Account, Plan shows your firm's plan, how it is paid (by the month or by the year) and the credits used this month. A plan includes a number of credits each calendar month, and everyone at your firm signs in at no charge per person.
A project takes credits by its size, in elevations: the more elevations, the more credits (Account, Plan lists the sizes). A new project takes 1 credit, a copy takes credits for its size, and one project is one building. When a project grows into a larger size, the page tells you how many more credits it takes and asks you to confirm before it saves; your changes are kept until you do, or take elevations off. Deleting a project, or taking elevations off, does not give credits back.
Once the month's credits are used, the next one is an extra. You see its price and nothing is used until you confirm; your firm admins get an email, and it goes on your firm's next invoice. Credits start again on the first of each month and do not carry over. To move to another plan, ask Forgenux.
Locked out of signing in
After 10 wrong passwords, signing in from that internet address is paused for 15 minutes. Three ways round it: wait, use Forgot password (a new password from the emailed link unlocks your sign-in straight away), or ask your firm admin to choose Unlock sign-in next to your name on Team.
New projects and exports
On a project you like, a firm admin can choose Use for new projects: new projects then start from its criteria (wind basis, deflection, glass, energy code, mullion settings), never its elevations. Export downloads every project's job file and drawings in one zip. Copy to a new project on a project copies its elevations and criteria.